Refund and Return
Thanks for shopping at iPhoneLuxuryCase.com If you need to return or exchange, please contact with our customer service. We will take compromise measures to refund or resend.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason
No restocking fee to be charged to the consumers for the return of a product.
To start a return, you can contact us at service@iPhoneLuxuryCase.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@iPhoneLuxuryCase.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Merchandise Ordered from Third-Party, Marketplace Sellers
iPhoneLuxuryCase return policies apply only to items purchased from the iPhoneLuxuryCase.com. Items purchased from a third-party or marketplace seller, but shipped by iPhone Luxury Case, must be returned to the selling party in accordance with their return policies.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.